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Testimonials

Brad & Kerry Musselman

Oconomowoc, WI. 53066 

Badger Mutual Insurance c/o Aaron Huntemann

Cc: Emergency Fire & Water Restoration c/o Keye Voigt

Cc: Ron Carnell Agency c/o Mike Carnell

Cc: Horner Plumbing Company c/o Chris Horner

 

On Behalf of Brad and Kerry Musselman I wanted to say thank you for a job well done by all the parties listed above. The service that was demonstrated by these individuals was a true testament of how to work with a customer in a time of need.

On the afternoon of Wednesday, May 13, 2015 my wife, Kerry, called me at work upset that the water heater had somehow blew a leak and sprayed water all over our valuables in our storage area. Not knowing what to do, I phoned my Insurance Agent, Mike Carnell. He calmed me down and got me in touch with my insurance company, Badger Mutual, and the assigned Claims Adjuster, Aaron Huntemann. At that point Aaron suggested that I call a Restoration Company to give me a full estimate of the damage. I am so thankful the advice he gave us and how he treated us. We had no idea that the damage was anywhere near as bad as it was. A good portion of the drywall and carpet in our finished basement was soaking wet.

After finding out we did not have any hot water the next day, Aaron authorized me to call a plumber to check out the heater. Chris at Horner Plumbing pulled an employee off another job so that they could get out to our house and replace our water heater that same day. The happiest person that night was my wife Kerry, and she truly appreciated the effort that Horner Plumbing did to get us back up and running. Horner Plumbing’s response time and ability to immediately get us hot water again allowed my family to comfortably stay in our home

I did an Internet search and found Emergency Fire and Water Restoration. Keye Voigt, the Owner of Emergency Fire & Water Restoration, came out to our home the next morning, which happened to be a Saturday. He and was one of the most polite and down to earth businessmen that I have come across. He personally inspected and tested all of the areas of our wet basement, and then took the time to sit down with Kerry and myself to answer all of the many questions we had. Mr. Voigt explained that he would work directly with our Claims Adjuster, and would coordinate all of the repairs so we would not have to. And that’s exactly what happened. His company acted immediately, dried out our wet home, and got all of the repairs done quickly. They handled everything from start to finish so we didn’t have to. Our home looks great, and we are extremely happy with the level of service Mr. Voigt and the staff at Emergency Fire & Water Restoration provided us in our time of chaos. The empathy and personal attention that Mr. Voigt gave us was above and beyond what we could have expected, and we thank him for that.

This letter is a thank you note to the parties involved. A special thanks goes out to Aaron Huntemenn and Keye Voigt for working so well together, and making this disaster painless for my family. We were not sure what to expect, but everyone involved made this process much easier than I’m sure it could have been. I would highly recommend Emergency Fire and Water Restoration, Badger Mutual Insurance., Horner Plumbing, and the Ron Carnell Insurance Agency to anyone looking for great companies to work with.

Once again THANK YOU all for a job well done, it is Much appreciated!!!!

Brad & Kerry Musselman

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Dear Keye Voigt and Employees of Emergency Fire & Restoration,

We wanted to say thank you for rebuilding our home after a devastating fire occurred within three weeks of the purchase of our first home.

Keye Voigt, the owner, was there since the first day of the process of rebuilding our home. He was very knowledgeable of the insurance claim process and was able to answer all of the questions that we had during such a difficult time. He showed much compassion of what we were going through. It was highly important for us to work directly to the owners of the company and a company that is able to complete the entire rebuilding process from demolition, sanitation, carpentry, and restoration.

Thus, we decided without any hesitation to hire Emergency Fire & Water Restoration to rebuild our home. Keye helped reduced the stress by dealing directly with our insurance company to agree to the cost of the repairs. We always felt that our project was a top priority that was handled with great communication and care. All of the employees were professional and took pride in the work that they did.

Emergency Fire & Water Restoration is the only company that is willing to give us a warranty that the house would be odor free. The professionalism and personalized service they provide is how they are able to differentiate themselves from their competitors. We were involved in every step of the rebuilding process such as being able to pick the layout and materials that would be used.

Keye and all of his employees went above and beyond to ensure that we were satisfied with the home that they built and most importantly safe for our family. Many thanks again for turning a terrible tragedy into an extremely positive experience.

We highly recommend Emergency Fire & Water Restoration to anyone who needs restoration services. We wish much success in your future endeavors and have deep gratitude for everything that you have done for us.

Sincerely,
Kristina Rachprasit & Brian Schneider

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Roberts Investments

2839 N. Downer Ave. Milwaukee WI 53211

 

 

Emergency Fire & Water Restoration

1301 E. Waterford Ave. Suite A

St. Francis, WI 53235     

 

August 20, 2014                                       

To Whom This May Concern:

I am a landlord in the City of Milwaukee with multiple properties.  Unfortunately , over the last three years I have had a fire and a flood, which required extensive remediation & reconstruction.  You have a choice of many companies that do insurance restoration work, but most over promise and under deliver.

That is not the case with Emergency Fire & Water Restoration.  I highly recommend Emergency Fire & Water Restoration to take care of your problem.  They provide all services necessary if you have a fire or flood.  From board-ups in the middle of the night to drying out  a basement, from remediation to reconstruction, Emergency Fire & Water Restoration can and will do it all.

  • They can handle all aspects of your insurance claim so you don’t have to
  • They are flexible with changes and upgrades that you may want to make during the restoration process
  • They are competent, professional and very competitive
  • They use state of the art computer programs to accurately estimate the damage and reconstruction costs
  • They are fully licensed, insured and comply with all city ordinances and building codes
  • They are punctual, courteous and clean up after themselves
  • They are a local, privately owned company, not a franchise like most of the other firms
  • Most importantly, they work for you, not your insurance company and will make sure  you are treated fairly

My two experiences with Emergency Fire & Water Restoration were very positive, despite working with horrible insurance companies.  They looked out for my best interest!  When my insurance claims became difficult, they were able to get things back on track so we could restore my property correctly.  They took a tremendous amount of pressure off me so that I could concentrate on running my business instead of dealing with insurance claims.  I am extremely happy with the level of service they provided me and I would definitely use them again if I had another claim.

If you have any questions, please do not hesitate to contact me.  Thank  You  Emergency Fire & Water Restoration!

Sincerely,

Alan L. Roberts

Roberts Investments

 

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August 27, 2014

Dear Mike Young and Tim Kiska:

It has been an eventful time with the water line breaking at our property in Brookfield, WI.  During that time, you have been a true professional.  In only 2 hours after notifying our insurance agent, you were at the house getting things squared away and telling us not to worry.  That was in November of 2013.

To list all of the helpful hints and answers you provided would take a long time.  Suffice it to say that when advice was needed or a problem to be solved, you were there.  Most of the time you were dealing with Barb Fagerland as Bill was involved in other business.  Barb commented many times about the way your company worked with her to get things right.  We thank you for those courteous people you have in your company and for making the house “right” after the indoor rainstorm.

Please add us to your satisfied list and we would be pleased to recommend you at any time in the future.

Sincerely,

Bill and Barb Fagerland

ReMax Realty 100

Brookfield, WI 

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August 31,2014
 
Emergency Fire & Water Restoration
Attn: Michael Wyne
1301 E. Waterford Avenue. Suite A
Saint Francis, WI 53235
 
Dear Michael wyne and Employees of Emergency Fire & Water Restoration,
 
We wanted to yet again say thank you for repairing our leaking master shower. During the past four years, we have worked directly with you and the staff and had a terrific experience. When
we discovered that our shower was leaking, you company immediately addressed the problem and fixed the master shower as soon as possible. We really appreciated that you stand by your
workmanship and fixed the master shower even after the warranty period expired.
 
Michael Wyne, Keye Voigt, and the staff of Emergency Fire & Water Restoration are true professionals. The staff completed the repairs in a matter that our family can still live in our property and continue with our day to day routines. Your company did a great job and we have not had any issues since.
 
We highly recommend all your services from fire and water restoration to building and repair. We have used all of your services throughout the years and each experience was great. your company has never let us down. Without your company, we wouldn't have the safe, odor free, and beautiful home that we have.
 
We wish much success in your future endeavors. Thank you again for everything that you have done for us.
 
Sincerely,
Brian & Kristina Schneider

 

 

 

From: Julie Kaczmarek <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Date: August 28, 2014 at 7:51:47 AM PDT
To: Everyone <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Cc: Keye Voigt <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Subject: Emergency Fire & Restoration
Please keep Emergency Fire & Water Restoration in mind when a water and/or fire loss occurs.  One of our client’s, St. John’s Northwestern Military Academy, recently had an excellent experience with them and their very kind referral letter is attached. 
 
Also attached, is an article from the Burlington Standard Press also giving them high praise.  They do an excellent job and the proof is attached.  Let ‘em know Julie sent you.  Contact info is below:
 
Emergency Fire & Water Restoration
Keye Voigt (414) 234-1736
Mike Wyne at (414) 234-7678
Mike Young at (414) 519-1193
1301 E. Waterford Ave, Suite A
Saint Francis, WI 53235
(414) 810-3522 - Office
(414) 810-3524 - Fax
This email address is being protected from spambots. You need JavaScript enabled to view it.
 
Thank you very much and have a great day!
 

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July 10, 2014

 

To Whom It May Concern;


St. John’s Northwestern Military Academy suffered a large, multi-story water loss due to a frozen pipe in January
of 2014. Our Insurance Agent recommended that we use Emergency Fire & Water Restoration to perform the
water damage repairs, and we are very thankful that we decided to use them.


We had significant water damage to multiple areas of our school, but could not afford to shut down. Emergency
Fire & Water Restoration responded immediately and prevented additional damage from happening to our
facility. They accommodated our daily needs and worked nights and weekends to complete the work so we would
avoid an interruption of our business.


Our Claims Adjuster initially denied coverage on many vital items, but Emergency Fire & Water Restoration was
able to work with our Insurance Agent and our Claims Adjuster to make sure all damages were covered, and that
we were made whole again. They were able to give us back a beautifully restored school. We do not think we
would have had the same outcome if we had chosen a different contractor. Emergency Fire & Water Restoration
had our best interest in mind at all times, and when push came to shove, they went to bat for us.


We hope that we will never have to deal with another insurance claim again, but if we do, Emergency Fire & Water
Restoration will be our restoration contractor of choice. They did an outstanding job for us and we would highly
recommend them to anyone that has suffered from water or fire damage.
Sincerely,


Steve Celichowski
Vice President of Business Affairs
(262) 646-7124
This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

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Below is a portion of a recent letter to the Editor of the Burlington Standard Press:

To the Emergency Fire and Water Restoration Co., who came out at 1:30 a.m. after the fire and boarded up every window and secured the house.  They have been with us every step of the way on this long, hard and very stressful journey to tear down the old farmhouse and build us a beautiful brand new home.  They have been so, so supportive.  The amount of kindness and compassion they constantly give us is amazing.  Keith, Keye, Mike and Deana, thank you for being there for us. These are great companies and we highly recommend them to anyone going through what we are.

Both of these companies and all the employees are certainly going above and beyond in doing what is best for us.  We trust you will give us a great new home that we can live in forever.  Jim and I appreciate it even more than you can know.

And last, but certainly not the least, to Keith (Emergency Fire and Water Restoration Co.) for taking us to the upcoming KISS concert and for getting us a meet and greet and the photo op with them.  This is a dream come true to me and we can’t wait to go.  I’m going as Starman.  Whoo-Hoo!

Jim and Renee Michals

 

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Mike,

Thank you for doing everything you promised during this stressful period. Running Ruby's Precious Daycare facility; certain precautionary measures must be followed when dealing with children. Between the asbestos and dirty water sources things were truly a mess. You not only did what you said you would do but we were able to remain open.

The work you performed has made the finished space nicer than before the flooding. The end result truly exceeded my expectations. I really felt involved in every step of the process and that was important to me. I also liked the fact that as one of the owners you remained very involved in the rebuild process. I am not sure I would have received that level of attention from another contractor.

I would recommend Emergency Fire & Water Restoration to anyone that needs to have work done. I would certainly call Emergency Fire & Water Restoration for any future claims I may have. Feel free to reach out to me if I you have any further questions!

Sincerely,
James